Dear NICU Staff

From NICU Parents

When I was told my daughter was going to the NICU, I was terrified. Terrified, not only for her health concerns, but also because of a now proven misconception that the NICU was a place of cold, clinical, strict procedure. A place focused on care - not compassion. I was wrong. I am sorry.

The staff wheeled me in my gurney directly after surgery through the NICU to be able to see my daughter who I had yet to hold. You knew the importance. You valued our connection.

You graciously received us as parents entering into your world. You allowed us privacy (as much as possible) to connect with our tiny miracle. You tried to explain the status and the reasoning for all the cords and the lights and the beeping. We were overwhelmed. You were patient and calm.

You cared for my baby like it was your own, maybe even better than your own. You kept records, and details. You put our baby’s health first. We felt helpless. You allowed us opportunities to participate in our daughter’s care.

We tried to visit as often and as long as we could. We were sleep deprived and emotionally exhausted. You didn’t hold it against us. We asked lots of questions. You guided us in what was best for our baby. We didn’t understand. You were understanding.

We were new to this experience. You do this everyday. You care for patients who cannot speak their needs. You care for the equipment that kept my baby alive, maintaining and cleaning it yourself. We took that for granted.

The more we were there, the more we got to know you. We began to see your heart, your passion, your dedication and diligence. You became a friend where we felt isolated and alone. You welcomed us.

You have a hard job: you have to deal with us, the parents. The skewed-of-perception, overwhelmed, helpless, sleep-deprived, emotionally-exhausted, ignorant, isolated newbies of parents who make care for a struggling infant seem simple.Thank you for all that you do to make sure our babies thrive with us as parents.

Thank you.